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Frequently asked questions
Home > Frequently asked questions

Frequently asked questions

About us

We are a team of professionals with more than 25 years of experience in the world of advertising and promotional gifts. We visit the most important fairs around the world to select only the best items and we visit factories and production centers to ensure that the items our clients receive have been manufactured respecting Human Rights, as well as that their production has been carried out following the most strict quality controls.

What do we offer to our clients?

We are specialists in all types of advertising and promotional gifts. We listen to our customers and offer them the solutions that best suit their needs and preferences. We can search for any product and, thanks to our experience, offer the best solutions for its personalization. We can also manufacture any customized product based on the required specifications.

Why Advinium?

Our extensive experience and knowledge of the best manufacturers around the world allows us to offer our customers the products that best suit their needs, optimizing their advertising and promotional investment with products that faithfully convey the image of their company with quality products at competitive prices.

I'm looking for a product that I can not find on the web, what can I do?

You can contact our commercial advisors through the contact form or through our free of charge number, and in a very short time we will give you a personalized quote according to your indications.

Are the minimum quantities to personalize the products very high?

They are very low minimum quantities, in many cases even only one unit, so that any company or individual can enjoy personalized products without the need for a large investment. On the page of each product, the minimum quantity required for personalization is indicated.

How do I know how my product will look once personalized?

Always, before starting the production of the order, we carry out a virtual design for its approval, which we will modify as many times as necessary until its final approval. If in the end the virtual design is not to your liking you can cancel the order without any economic penalty.

Can I buy items without personalization?

Si desea adquirir nuestros artículos sin personalización puede contactar con nuestros asesores comerciales, quienes le facilitarán toda la información necesaria.

Can I return the order?

All our products are guaranteed against any manufacturing defect. In case of finding a defect, you have a period of 14 days to notify us. Once the claim is accepted, we will replace the order with a new production or refund the money. Being personalized products there is no right of withdrawal (article 103.c) of Law 3/2014).

What is the shipping time?

The delivery time specified in the sheet of each product indicates the approximate time, in working days, when the order will be made available to the carrier. The delivery times are always indicative, and begin to count from when the payment has been received and the virtual design of the articles to be produced has been approved. To the shipping period, we must add the estimated transportation term specified in this table. Our commercial advisors can indicate specific delivery times, depending on the number of units and the personalization to be made.

When will I recive my order?

Once the order is delivered to the transport agency, the transit time will depend on it. This table shows the approximate transit times.

Is it safe to pay with card?

Yes, because it is done through REDSYS platform.

How much are the shipping costs?

From a minimum amount the transport costs are free. In this table you can check the minimum order amount and what is the shipping cost if the order does not reach the minimum amount, depending on the delivery point.

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